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FAQ

 APPLE HEALTH INTEGRATION

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YOUR QUESTIONS. OUR ANSWERS. 

 

How do I get Apple Health connected?

To get the update:

  1. Go to the Apple App Store
  2. Search for “myHealthCheck360” if you don't have our app already, or, if you do, update the myHealthCheck360 app by going to the "updates" tab in App Store and updating the myHealthCheck360 app. 
  3. Log-in
  4. Go to “More” and “Connect Apps & Devices”
  5. Select "Apple Health” 
  6. Click on the "Connect" button

Please note: you will not be able to see the Apple Health connection on your desktop view of myHealthCheck360.com. This is only available on the mobile app. 

 

Do I have to do the set-up on my phone?

Yes. The Apple Health data is an "opt-in" set-up and must be done on your phone since the data is saved within Apple Health. 

What data is supported?

The data points that pull from Apple Health are:
  • Active minutes
  • Steps
  • Weight
  • Sleep
  • Water
  • Calories consumed

How do I manage my other integrations?

If you have other device or app connections like MyFitnessPal, Garmin, or Fitbit, currently tied into myHealthCheck360, you may want to remove those other connections to prevent data duplication. 

If you have those other integrations connected in Apple Health, you can update your Apple Health settings to determine which data comes through for each tracker. 

 

 

Is the Apple Watch supported too?

Yes! As long as your Apple Watch is connected to Apple Health, your Apple Watch data will come over. 

How do I disconnect Apple Health?

To disconnect Apple Health from your myHealthCheck360 account:

  1. Log-in to the myHeatlhCheck360 app
  2. Go to “more” and “Connect Apps & Devices”
  3. Select "Apple Health” and click the "Disconnect" button

Why can't I see the Apple Health integration online?

You will not be able to see the Apple Health connection on your desktop view of myHealthCheck360.com. This is only available on the mobile app. 

 

STILL HAVE QUESTIONS?

If your question has not been answered, let us know by using the form below. We are happy to assist you.