Learn how to successfully connect Apple Health with myHC360+ and check out our troubleshooting tips!
Steps to Connect:
- Log in to your myHC360+ app
- Select the person icon in the upper right-hand corner of the home screen of the app.
- Scroll down until you see "Connect a Device".
- If you already have a device or app connected, you will see it listed. Otherwise, you can connect to Apple Health.
- Once connected on the app, go to Settings on your phone
- under Settings, locate Health
- Select Data Access & Device
- Locate myHC360+
- Turn All Categories On or choose which ones to allow
- If you prefer not to allow all, we recommend allowing each data point with the orange flame icon. This will improve the activity data that we receive.
- If you prefer not to allow all, we recommend allowing each data point with the orange flame icon. This will improve the activity data that we receive.
Tip: The more categories you select, the more data will show on your myHC360+ account. Integration with Apple Watch allows the most data to be synced with myHC360+. Limited data can be synced utilizing the phone only.
Reminder: Keeping the Apple Health app open and running in the background on your phone will ensure data continues to sync properly. If you notice data stops syncing, reopen the Apple Health app.
Additional Troubleshooting Steps to resync from your Apple Health App:
- Log into your Apple Health App.
- Click on your profile picture/or initials on the right top corner.
- Click on Device under "Privacy"
- Select your Apple Watch (if you have multiple, look for the one that does not say "This Apple Watch is no longer paired with this iPhone")
- Select Privacy Setting on left top corner.
- Scroll to bottom and select "Reset Fitness Calibration Data".
- It may take 5-10 minutes to see the data in MyHC360+. We suggestion logging out and back in to see the syncing reflect.