Device Connection Guides
      Back to home
      1. myHC360+ Support
      2. Getting Started
      3. Device Connection Guides

      Apple Health Connection Guide

      Learn how to successfully connect Apple Health with myHC360+ and check out our troubleshooting tips!

      Steps to Connect 

      Additional Troubleshooting

       

      Steps to Connect: 

      • Log in to your myHC360+ app
      • Select the person icon in the upper right-hand corner of the home screen of the app.
      • Scroll down until you see "Connect a Device". 
      • If you already have a device or app connected, you will see it listed. Otherwise, you can connect to Apple Health. 
      • Once connected, go to your Apple Health App.
      • Select your Profile / Initials in the top right.
      • Select Apps. 
      • Locate myHC360+.
      • Turn All Categories On. 

        My Apple Health Data is Not Syncing:

        Apple Health will send the following data points to myHC360+: Duration, Distance, Steps, Calories, Sleep, and Heart Rate (BPM).

        1. On your myHC360+ account, navigate to My Profile in the top left of your dashboard. 
        2. Select “Connect a Device.” 
        3. Disconnect and reconnect your Apple Health. 
        4. Ensure all permissions within your Apple Health app are enabled to share with myHC360+. 
        5. Within Apple Health, select your Profile/Initials in the top right. 
        6. Select Apps. 
        7. Locate myHC360+. 
        8. Turn All Categories On

        IMPORTANT: Leave the Apple Health app open and the myHC360+ app open and running in the background on your phone. 

        If you use an Apple Watch, the below is an additional troubleshooting step to try.

        1. Open the Apple Health App. 
        2. Click on your profile / initials on the top right corner.  
        3. Click on Device under "Privacy." 
        4. Select your Apple Watch  
        5. Select Privacy Setting in the top left. 
        6. Scroll to bottom and select "Reset Fitness Calibration Data". 
          1. It may take 5-10 minutes to see the data in MyHC360+. We suggest logging out and back in to see the syncing reflect.   

        Data Syncing:

        Apple has strict guidelines regarding battery consumption, background processing, and sleep/locked states. To comply with these guidelines, myHC360+ updates immediately when the app is open and in the foreground. If the app is running in the background or closed, it will pull data about every hour.

        The connection will continue to collect new records in the background (as long as the app isn’t swiped away). However, it cannot continuously upload while in the background. The app gets about 30 seconds of background time to upload after being backgrounded. After that, the rest of the queue must wait until the app is in the foreground again. A few queued records might get uploaded every time a new record is received in the background, but if there is a large queue, it will not be fully processed until the app is foregrounded. Additionally, the phone must be unlocked. No data will be uploaded while the phone is locked.

        If the iPhone is restarted, myHC360+ will receive background updates without the user needing to manually open the app to re-enable subscriptions.

        Many data types have their frequency of updates limited. For example, steps will only trigger a background update once per hour or so, no matter how often new data is available.

        No updates are received when the device is locked (this is a privacy feature). As soon as a device is unlocked, the background delivery observers will be called, as long as the minimum frequency time has passed.