Device Connection Guides
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      Apple Health Connection Guide

      Learn how to successfully connect Apple Health with myHC360+ and check out our troubleshooting tips!

      Connecting Apple Health to myHC360+

      Troubleshooting Syncing Issues

       

      Connecting Apple Health to myHC360+

      1. Log in to your myHC360+ app.

      2. Tap the person icon in the upper right-hand corner of the home screen.

      3. Scroll down and select "Connect a Device".

        • If you have already connected a device or app, it will be listed.

        • If not, you can connect to Apple Health.

      4. Once connected, open the Apple Health app.

      5. Select your Profile/Initials in the top right.

      6. Tap Apps and locate myHC360+.

      7. Toggle "Turn All Categories On" to ensure data syncs.

      8. Keep both the Apple Health app and myHC360+ app open and running in the background on your phone.

       

      Troubleshooting Syncing Issues:

      Apple Health sends the following data points to myHC360+:

      • Duration

      • Distance

      • Steps

      • Calories

      • Sleep

      • Heart Rate (BPM)

      If Data Isn’t Syncing:

      1. Navigate to My Profile in myHC360+ (top left of the dashboard).

      2. Select "Connect a Device."

      3. Tap the sync refresh icon in the top right.

      Ensure Proper Permissions in Apple Health:

      1. Open the Apple Health app.

      2. Tap your Profile/Initials in the top right.

      3. Select Apps and locate myHC360+.

      4. Toggle "Turn All Categories On."

      IMPORTANT: Keep both the Apple Health and myHC360+ apps open and running in the background.

       

      Additional Troubleshooting for Apple Watch Users

      If you use an Apple Watch, try the following:

      1. Open the Apple Health app.

      2. Tap your Profile/Initials in the top right.

      3. Select Device under Privacy.

      4. Tap your Apple Watch.

      5. Tap Privacy Settings in the top left.

      6. Scroll down and select "Reset Fitness Calibration Data."

      7. Wait 5-10 minutes for the data to appear in myHC360+.

        • Logging out and back in may help sync the data faster.

      Understanding Apple Health Sync Timing

      Apple has strict guidelines for background processing, battery usage, and locked device states. Here’s what to expect:

      • Immediate updates occur when myHC360+ is open.

      • Background updates happen about once per hour, but only if the app remains open in the background.

      • If there’s a large queue of data, full syncing will resume only when the app is reopened.

      • Phone must be unlocked for syncing—no updates occur while the phone is locked (this is a privacy feature).

      • Restarting an iPhone re-enables background updates, so users don't need to manually open the app.

      • Certain data types (e.g., steps) only trigger updates once per hour, regardless of new data availability.